Frequently Asked Questions

Below are answers to some of the questions we are asked most frequently about access to the ENDS Waste & Bioenergy web site.

Why can't I access certain content?

Only full subscribers can access all content on ENDS Waste & Bioenergy. View the different subscription options and what they give you .

How does that differ from registration and what does registration give?

Registration to ENDS Waste& Bioenergy is free. Registration lets you:

  • Read a limited number of articles free per month
  • Sign up for email bulletins
  • Comment on articles

You can register here .

How do I sign in to the site?

Please go to the Sign in page. You will be asked for your email address and your password.

I’m a subscriber. Why can’t I sign in?

In order to sign in, subscribers must first activate their web account on the account activation page . You will be asked for your email address and your Customer Number (to prove you are a genuine subscriber). This is printed on all correspondence to do with your subscription to ENDS Waste & Bioenergy.

If you can’t find your Customer Number, you can email for help.

Once you have answered the questions you will be sent an email to verify your email address. You must click on the link in the email to complete your account activation. Once you have done so you will be able to sign in to the site and access all content.

Do I have to sign in each time I visit the site?

No. If you check the 'remember me' checkbox when you sign in, you will not be asked to sign in next time, unless you click to “Sign out” or visit from a different computer.

I have forgotten my password.

If you have forgotten your password, you can request a password reminder by email.

I am having problems signing in or activating my account. Is there anybody I can contact?

You can contact the ENDS Waste & Bioenergy customer support team at or by calling 020 8267 4327.

Can I change my password or email address?

Once you are signed in to the site you can manage your account details, including your email address and password. To do this, visit My Account . You can change the following information in My Account:

  • Email address
  • Password
  • Bulletin subscriptions

I have a sensory impairment. Is the site accessible to me?

ENDS Waste aims to be accessible to all user groups. The site incorporates various features to enhance navigation for screen reader users, keyboard navigation and users of text-only browsers. See here for full accessibility information .

What are cookies?

A "cookie" is a small text file that is stored by your internet browser on your computer's hard drive.

It enables us to identify our registered users without having to ask for registration details every time you access ENDS Waste.

Using cookies makes accessing the site much quicker for you because you do not need to remember your username and password each time you access the site.

We do not use cookies to store sensitive information about you. Read our privacy policy to find out more.

Which web browsers can use ENDS Waste & Bioenergy?

On Windows PCs: Internet Explorer 7.x +, Google Chrome, Mozilla Firefox and Opera.

On Mac: Safari, Google Chrome, Mozilla Firefox, and Opera.

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